Airbnb Support Center
Get help with Airbnb Grow and Excel - support for managers and employees
How do I conduct effective performance reviews for my Airbnb team?
Use the Performance Reviews section to access templates, guidelines, and best practices. Focus on specific examples, set clear goals, and provide actionable feedback. The AI coach can help you prepare difficult conversations.
What should I do if a team member is underperforming?
Start with the Chat Guidance tool for coaching scenarios. Document performance issues, provide clear expectations, and create a development plan. Use the Team Health dashboard to track progress.
How do I set up OKRs for my team?
Navigate to the OKR Tracker to create objectives and key results. Align team OKRs with company goals, make them measurable, and review progress regularly. The system provides templates for Airbnb-specific objectives.
How do I integrate Slack notifications for team alerts?
Go to Integrations > Slack and connect your workspace. Configure alert types and channels. You can receive notifications for performance issues, review deadlines, and critical team updates.